Customer Service
Get information about:
Ordering
Whether you're a new customer placing your first order with AAmaze.com
or a seasoned veteran, we want to make sure that ordering at AAmaze.com
is as enjoyable and easy as possible.
Ordering from AAmaze.com
Our products are separated by product type and manufacturer. As
you browse our products, you can click on the item to view a larger
picture and to add it to your basket. When you've made your selections,
click the "checkout" button in the upper right hand corner
of the webpage. You'll be prompted to sign in, create an account
or order without an account. Creating an account saves your shipping
and billing addresses for your convenience in the future. The next
step is to enter the shipping and billing addresses, then the payment
information. After you submit, your order is sent to AAmaze.com
for fulfillment!
Payment
AAmaze.com accepts Visa, Mastercard and Discover cards for payment.
If you pay with a credit card, your card will not be charged until
we ship your order. AAmaze.com also accepts checks and money orders
via mail. If you are paying by check or money order, we must receive
it before we can ship. Click here for our mailing
address.
Shipping
Shipping Cost will be based on location and going rates. AAmaze.com
ships via UPS Ground.
AAmaze.com ships to the continental United States only. At this
time we can not ship internationally, to Alaska, Hawaii, P.O. Boxes,
or APO/FPO addresses.
AAmaze.com ships orders within a few days of receipt. However,
sometimes a particular item may be on order, and we will hold the
order until it is complete. This is to ensure that we can offer
you the lowest prices and shipping costs. If an item is on an extended
back-order or has been discontinued, AAmaze.com will notify you.
Returns
You may return items within 30 days of delivery for a full refund,
minus the shipping costs. Returned items must be in unopened, unused
condition (including unbroken shrink-wrap, if applicable). If your
item was damaged in shipment, please contact us soon after delivery.
When returning an item, we ask that you pack the item securely,
enclose a note with your name and order number, and ship it back
to AAmaze.com (address). We will issue you a refund upon receipt
of the item; because of that, we suggest you use a shipping method
that will confirm delivery (i.e., UPS, Fedex, USPS Priority Mail
with Delivery Confirmation). Sorry, but we can not credit you the
costs of return shipping.
Please note that we are unable to exchange items, if you want to
get a different item, we ask you to return the first item, and then
re-order the item that you want.
Privacy & Security
Privacy
The information that you transmit to AAmaze.com will be kept confidential
and will not be sold or given to any third parties, to the extent
as law allows. Please note, however, that you may receive periodic
email offers from AAmaze.com as a prior customer, but can opt-out
of such offers by indicating it on your customer information page
or by clicking the link in the email offer.
Security
Your credit card information is safe with AAmaze.com. AAmaze.com
uses secure server technology (SSL) to encrypt confidential information
during transmission, ensuring that transactions stay private and
protected.
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